Refunds & cancellations
Last updated: 28 July 2026 · Applies to training sessions offered by Automated Software Solutions
Scope
This policy covers Momentum Foundations, Divergence Studio, Multi-Timeframe Momentum Lab, and Private Momentum Mentoring seats purchased after written confirmation from us. It does not cover brokerage accounts, third-party charting software, or products we do not sell.
Eligibility & timeframe
Full refunds are available if you cancel in writing at least 7 full days before the first scheduled session of a multi-session programme, or at least 48 hours before a single mentoring seat or one-day lab. Requests received after those cutoffs are assessed for partial refunds as described below.
Full refund
You receive a full refund of fees paid when (a) you cancel within the timeframe above, or (b) we cancel a session and cannot offer a suitable reschedule within 30 days, or (c) a confirmed seat was double-booked due to our error.
Partial refund
For multi-session programmes, if you cancel after the cutoff but before the second session begins, we may refund 50% of the programme fee after deducting the value of materials already delivered. Once the second session has started, remaining sessions are non-refundable except where required by law.
Non-refundable items
Digital chart packs and worksheets released to you after payment are non-refundable once downloaded or emailed. Completed mentoring hours and lab seats already attended are non-refundable. Deposits explicitly labeled as non-refundable in a booking confirmation remain non-refundable.
No-shows
Missing a live session without notice counts as attendance for refund purposes. Mentoring no-shows without 24-hour notice forfeit that session fee. Lab no-shows are not credited to a future date unless we agree in writing due to documented emergency.
Rescheduling
You may request one free reschedule of a mentoring session if notice is given at least 24 hours ahead. Programme cohort moves depend on available seats; a transfer fee is not charged, but fees already applied to started sessions stay earned.
Work already started
If we have already reviewed charts you submitted for mentoring, that preparation time is part of the session value. Cancelling after chart submission but before the live call may result in a partial refund of up to 70% at our discretion.
Purchased materials
Printed materials ordered specially for an in-person intensive are non-refundable once ordered. Digital materials remain personal-use licensed after any partial refund of tuition.
Deposits
When a deposit is required to hold a lab seat, the confirmation email states whether it is refundable and under which deadline. Silent no-shows forfeit deposits.
Process & timing
Email studio@automatedsoftwaresolutions.digital with your name, session name, payment date, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method within 10–14 business days after approval. Bank transfer fees charged by your institution are not reimbursed.
Contact
Refund requests: studio@automatedsoftwaresolutions.digital · +82-4-262-9558 · 134-334, Sinam 5(o)-dong, Dong-gu, Daegu, Korea